Contact Center Support Officer with Finnish [Sweden]

 

Job Title

Contact Center Support Officer with Finnish

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for:

• Providing first-line service support and solutions to our customers within your region.
• Receiving, logging and routing requests raised through customer channels and communicate solutions.
• Creating a positive customer relationship, keeping them informed of status.
• Ordering service parts and coordinating the ordering and delivery process.
• Creating internal work orders and optimizing resource allocation of Service Engineers.
• Creating a resource plan and ‘service order fulfillment schedule’ to ensure commitments are delivered to expectation.
• Maintaining customer and service resource details, and have clear and concise communications with customers, managers, employees.
• Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand.

You will be a part of:

The Nordic service center team with colleagues across Nordics as well as globally, within a company that every day work actively towards the mutual goal of improving peoples lives. As a member of the Nordic service center you work close to many different stakeholders, such as customers, direct team members, engineers, project managers and others.

To succeed in this role, you’ll need a customer first attitude and the following:

• An active listener as well as clear and effective communication skills.
• Be flexible and able to manage change.
• Have the ability to solve problems and make decisions, as well as think laterally and offer creative solutions.
• Ability to organize, coordinate and multi-task.
• Superior verbal and written communication skills.
• Superior computer, PC and internet skills.
• Minimum 1 year prior experience in customer service.
• Self-management: Show commitment to achieving challenging goals & demonstrate a high level of personal motivation.
• Work Collaboratively: Build cooperation and overcome barriers to information sharing and communication across teams/units.
• Think and Solve Problems: Work through issues, weigh up alternatives and identify the most effective solutions.
• Fluent in English, and in Finnish (a must have), in addition to local language

In return, we offer you:

• A very exciting, varying and challenging job in a professional service team in close collaboration with different stakeholders.
• Hybrid work concept, with the possibility to work 2 days per week from home.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

#LI-EU

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